Some antivirus programs (AVG, for example) either block transference of data to these directories or flash notices about BackupAgent.exe’s attempt to work within these directories. You also may need to enable outbound connections on port 443 or 2347, which is the port the ECHOplatform agent uses to communicate to the Backup Monitor (the interface).Įxclude any Local Vault/Temporary directories within antivirus suites. In addition, add these five executable files to the exclusion list: If the antivirus suite comes with an administrative agent, you need to add the suite to exclusions.ĭisable the real time protection and/or temporarily disable the associated services, if the ECHOplatform agent software installation has been blocked with the following applications:Īfter the ECHOplatform agent software is installed, add the ECHOplatform agent software’s installation folder to exceptions from real-time scans, network filtering, firewall, etc.Įxample: C\Program Files\Barracuda MSP\eSureIT. From time to time, adding exclusions in the local interface is insufficient.
In addition, many antivirus suites have local and administrative interfaces. The following exclusions apply to 32-bit and 64-bit operating systems, except where indicated. When encountering issues installing the ECHOplatform agent software, temporarily disable antivirus or firewall software on the machine. The Symantec Endpoint Protection (SEP) 12.1.6.x and 14.x installer automatically adds the file and registry exclusions for file-based write filters (FBWF). Or, when running the software installer package, the software hangs up or does not properly install Barracuda Networks services.Īntivirus software installed on the client may prevent backups from running or even the Backup Agent service from running. Some client’s machines may stop running backups properly or cannot keep the Backup Agent service started.
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